Experience the Cost Effective ASO and TPA Services

• Electronic interfaces for increased flexibility and personal preference.
• Prompt and accurate payment to providers
• Experienced underwriters and sales executives.
• Administrative expenses are below industry averages.
• 30-plus years of experience in the dental industry through our parent company, which is governed and led by dentists.
• Fast and flexible in tailoring programs to meet customer needs, unique situations and expectations.
• SBA provides administrative services only for more than 30 dental products with customers representing both the private and public sectors.

Performance Results

• Customer Service
  • Average telephone answer time to live agent/CSR -- 24 seconds
  • Abandoned call rate - 2.83%
• Claims Processing
  • Claims Processed within 15 calendar days - 95.5%
• Processing Accuracy
  • Percent of eligibilty forms processed correctly - 99.0%
  • Financial Accuracy - 99.0%
  • Percent of claims paid correctly - 99.84%